Exchanges, Returns and Refunds
FAQs regarding Exchanges, Returns and Refunds
Product Exchange and Return Policy
Received your item but realise that the size doesn't fit, or changed your mind about the color? Don't worry we got you covered! You can exchange or return the item for a refund within 15 days after the item is shopped from us. (Delays due to delivery providers and other reasons will be evaluated by us on a case by case basis, so no need to worry!)
Simply message us on Facebook with your request and we will get back to you regarding your exchange and return confirmation. (Returns without prior confirmations may not be successfully processed and items may be posted back to customer's address)
- Kindly note that each order is entitled to 1 exchange request; you may exchange multiple items within one request. Subsequent exchange request will be charged at an administrative rate of $5 per request.
- Exchanges incurring delivery charges (Registered Mail is recommended) will be borne by the buyer. Buyer may opt to make an appointment with us on our Facebook Page before coming down to our redemption centre to arrange for an exchange.
- Exchanges of existing items for higher value items will require additional payment to be made through your accounts dashboard.
- In-Store Credits will be provided for exchanges of existing items for lower value items. You may view your In-Store Credit balance on your accounts dashboard.
- Please ensure that the item(s) is in its original condition and packaging as we reserve the right to refuse returns in poor condition.
For product returns, you will be refunded the value of the item(s) via In-Store Credits.
Damaged or Wrong Items
Product defects or incorrect items is rare, but they do happen from time to time. We always check our products before shipping them out.
However, if there are any defects or incorrect items, do let us know through our Facebook Page within 15 days of the shipping date and we will be glad to assist you!
Please include photos/videos of the defective or incorrect items for our evaluation.
Upon verification, exchanges and replacements for Damaged or Wrong Items can be done via Singpost Registered Mail. We will provide you with in-store credits to compensate you for the delivery charges!
*Unverified returns of Damaged or Wrong items may not be processed if insufficient information is provided (Proof of Purchase, Invoice number, Original packaging, or photos/videos).
Cash refunds are not available for returns or exchanges.
In-store credits equivalent to the returned item(s) will be credited to your account.
In-store credits do not have an expiration date.